If the reason is traffic related – then giving a date/time that the block will be lifted would be appropriate, possible and just plain polite. Displaying a single message covering multiple reasons is deliberate tactic to make it harder for customers to protest. The company knows what their reason is, so why not say so? A simple IF or CASE statement in the ASP.NET code can show the customer an appropriate message. Locking customers out is something Microsoft is entitled to do according to its rules but they make it hard for a customer to protest.įirstly, Microsoft doesn’t say whether the block is because of an “ unusually large volume of traffic” or “ suspicious activity“. Microsoft is acting heavy-handed and the reasons given unclear. However, if customer support finds content which is in violation, then you’ll need to remove all violating content within 48 hours or your account will be shut down. If you believe this is not the case, request a review of the problem by contacting customer support. It might also have been taken offline for suspicious activity or a violation of the Microsoft services agreement or code of conduct. In this case, the block will be removed after 24 hours. Your OneDrive or Profile might be temporarily blocked because it has been experiencing an unusually large volume of traffic. M圜E.com is reporting a disturbing new trend from Microsoft … locking customers out of their OneDrive accounts without notice or clear reason.Īccording to the report, customers may get a message like this when they login to OneDrive Without a clear reason, Microsoft has started blocking paid OneDrive accounts.
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